Although everyone will be working hard to make sure you are issued with the correct grades on results day, there will also be an appeals system as a safety net to fix any genuine errors that were not identified earlier on. If you believe an error has been made in determining your grade, you will have a right to appeal.
There are two stages to the appeals process:
Stage 1: centre review
If you don’t think you have been issued with the correct grade, you can appeal to your school or college, who will review whether they:
• made an administrative error, e.g. they submitted an incorrect grade; they used an incorrect assessment mark when determining your grade.
• did not apply a procedure correctly, e.g. they did not follow their Centre Policy, did not undertake internal quality assurance, did not take account of access arrangements or mitigating circumstances, such as illness.
To help you decide whether to appeal, you can request that your school or college shares with you the following information:
- their Centre Policy
- the sources of evidence used to determine your grade along with any grades/marks associated with them
- details of any special circumstances that have been taken into account in determining your grade, e.g. access arrangements, mitigating circumstances such as illness
Stage 2: appeal to the exam board
If you still don’t think you have the correct grade after the centre review is complete, you can ask your school or college to appeal to the exam board, who will review whether:
- the school or college made an unreasonable exercise of academic judgement in the choice of evidence from which they determined your grade and/or in the determination of your grade from that evidence.
- The school or college did not apply a procedure correctly, e.g. they did not follow their Centre Policy, did not undertake internal quality assurance, did not take account of access arrangements or mitigating circumstances, such as illness.
- The exam board made an administrative error, e.g. they changed your grade during the processing of grades.
At both stages of the process you will need to submit your appeal to your school or college and give them your written consent to conduct the appeal or submit it to the exam board on your behalf. It’s important to remember that your grade can go down, up or stay the same through either stage of the process.
If you request a centre review or an awarding organisation appeal there are three possible outcomes:
• Your original grade is lowered, so your final grade will be lower than the original grade you received.
• Your original grade is confirmed, so there is no change to your grade.
• Your original grade is raised, so your final grade will be higher than the original grade you received.
Once a finding has been made you cannot withdraw your request for a centre review or appeal. If your grade has been lowered you will not be able to revert back to the original grade you received on results day.
If you wish to make an appeal please fill in the ‘Appeal – student request form’ (hyperlink) and send to firstname.lastname@example.org. We suggest that you talk to someone in school first. Staff will be available from results days (10th and 12th August) to 16th August (weekdays only). If yours is a priority appeal (your university place is dependent on your appeal) you should talk to someone on the 10th August.
All stage 1 appeals submitted by 16th August will be completed by 20th August. Any stage 1 appeals submitted after this date but by the closing date for appeals on 3rd September will be completed by 10th September.